About after-sales services at Zener
At Zener Engineering Co., we believe that our responsibility to our customers does not end with the sale it begins there. Our comprehensive after-sales services are designed to ensure long-term reliability, optimal performance, and peace of mind for all our clients.
We are committed to supporting our customers throughout the lifecycle of their equipment by providing timely, professional, and efficient technical support. Whether you need on-site assistance, remote troubleshooting, spare parts, or scheduled maintenance, our experienced service team is ready to help.
Fast & Reliable Support, Wherever You Are
Tehran: Emergency on-site services within 2 hours
Other Cities: Emergency services within 24 hours
Our wide network of service coverage ensures that your critical systems stay protected, wherever your operations are located. We prioritize emergency cases and offer flexible service plans tailored to your needs.
Professional Technical Team
Our after-sales department is staffed with skilled technicians and engineers who are trained to handle a wide range of technical issues. Equipped with the latest diagnostic tools and supported by our commercial and logistics teams, they work to resolve problems swiftly — often with on-site repairs by replacing faulty components immediately.
Genuine Spare Parts & Long-Term Maintenance
Through close coordination with our commercial department, we ensure the availability of genuine spare parts for all products sold under the Zener brand. Our service plans also include preventive maintenance and periodic inspections to extend the life of your equipment and reduce the risk of unexpected failures.
What We Do – Key Functions of Our Customer Service Center
✔️ Assist customers with setup and operational guidance
✔️ Provide technical support during and after warranty periods
✔️ Schedule and perform inspections, repairs, and preventive maintenance
✔️ Coordinate spare parts logistics with our commercial team
✔️ Respond to customer feedback and technical issues for continuous improvement
✔️ Maintain a centralized system for service records and customer interaction history
✔️ Identify training needs and organize upskilling programs for technicians
✔️ Analyze service data to reduce response time and increase efficiency
At Zener Engineering Co., customer satisfaction is at the heart of everything we do. Our after-sales services are not just about fixing issues — they are about building long-term partnerships based on trust, reliability, and excellence.